Guided Holidays by Motorcoach

Terms and Conditions
Payment Information  |  Cancellation Fee Waiver

How to Make a Reservation
Phone, fax or visit our website – or call your travel professional. Please provide the full first and last names of travelers as it appears on government-issued photo ID or passport and include address, phone number, tour name and departure date. Space will be held until deposit is received which is within five business days after your reservation.

    Travel Agents Contact:
    Mayflower Tours
    1225 Warren Avenue
    P.O. Box 490
    Downers Grove, IL 60515
    (630) 435-8500 ext. 1 in Illinois
    (800) 323-7604 ext. 1
    (630) 960-3575 fax
    www.mayflowertours.com
    info@mayflowertours.com

Reservation Hours
Monday - Friday 7:30 a.m. – 6:30 p.m. Central Time
Saturday 9:00 a.m. - 2:00 p.m. Central Time

Prices Subject to Change
We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary.

Payments
All deposits and final payments can be made by check or credit card. We accept the following credit cards: Discover, Visa, MasterCard and American Express.

Guaranteed Share Program for Single Travelers
If you are traveling alone, are a non-smoker, and would like a roommate for cost savings, let us know at the time of booking your reservation. You will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room yet only pay the twin price. Guaranteed share reservations are available until the final payment period of a tour.

Roommate Cancellation
If you are booked as a "twin" and your roommate cancels their reservation, and you cannot find another roommate, you may either travel as a guaranteed share (see above) or travel as a single and pay the single supplement.

Health and Walking on Tour
Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Some programs include destinations in higher elevations that may have varying effects on individual travelers. Tour Managers and Coach Drivers cannot lift or assist travelers into transportation vehicles. Mayflower Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance.

Revision Fees
A fee of $25 per person per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.

Luggage Handling
The tour cost includes portage for one average size suitcase. A charge of $5.00 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring.

Travel Documents
Your travel documents will be in your possession approximately 14 days prior to departure. Documents include tour itinerary, departure and arrival information and times, hotel information, clothing suggestions, baggage tags, plus any helpful hints.

Mayflower Money, First Time Traveler and Referral Rewards
Every day you are on tour, you’ll earn travel credits for future travel (Mayflower Money) with Mayflower Tours. The more you travel the more you save.

Travelers new to Mayflower Tours are provided with First Time Traveler additional savings of up to $50 per person. Available at the request of individual tour members, the savings can be combined with other offers at the time of your reservation.

With Mayflower’s Referral Rewards program you can earn hundreds of travel dollars when you refer a friend to us. Here is how it works — Refer a friend that is NEW to Mayflower tours and you will earn $100 Travel Gift Certificate when your friend makes a reservation and pays the deposit on a tour that is 5 days or longer. The Travel Gift Certificate is per friend. So if you bring in a couple that is new to Mayflower – you will earn $100x2 = $200 in Travel Gift Certificate. You can apply these Travel Gift Certificates on any upcoming tours you have with Mayflower Tours. Your Friend also gets a First Time Traveler savings of $100.

Smoke Free Environment
Although smoking is not allowed on the motorcoach, frequent rest/smoking stops are made.

Travelers with Special Needs
You must advise Mayflower at the time your booking is made of any disability requiring special attention. Mayflower will make reasonable efforts to accommodate the special needs of our travelers. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside the United States may be more limited. If a traveler requires assistance, we strongly recommended that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Mayflower personnel, nor its suppliers, may lift or physically assist travelers. If a traveler thinks he/she might need assistance during a trip, he/she should call Mayflower to determine what assistance might reasonably be provided. If special arrangements are provided, and these arrangements add to the Tour Operator's cost, the Tour Member will be responsible to pay the additional costs. Mayflower cannot provide special individual assistance to travelers with special needs for walking, dining or other routine activities.

Membership
Mayflower reserves the right to withhold tour membership, or to require any traveler to leave a tour at any time, when such action is determined by Mayflower to be in the best interests of the traveler or the tour group. Children must be at least six years of age and accompanied at all times by a guardian.

Responsibility
These tour programs are operated by Mayflower Tours, Inc. 1225 Warren Avenue, Downers Grove, Illinois 60515. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions and restaurants. Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other occurrence resulting from a change of tour scheduling made for Tour Members. Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.

United States Tour Operators Association $1 Million Travelers Assistance Program
Mayflower Tours, Inc., shares the coverage available under the United States Tour Operators Association ("USTOA") $1 Million Travelers Assistance Program with affiliates of Mayflower Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Tours travelers in the unlikely event of Mayflower Tours bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Mayflower Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.

Cancellation Fee Waiver (CFW) 

Payment Information
Listed below is a schedule of non-refundable deposit and final payment due dates. You will note that the first category includes an optional Cancellation Fee Waiver (CFW) which is to be paid within five business days after your reservation. Please see "Cancellation Fee Waiver (CFW) Motorcoach Tours" section on this page below for further explanation of this benefit.

Type of Holiday Deposit Per Person Final Payment Due
Holiday of 9 Days or less WITH CFW $260 30 Days
Holiday of 10 Days or more WITH CFW $300 30 Days
Holiday WITHOUT CFW $200 30 Days
Pacific Northwest by Rail WITH CFW $300 70 Days
Pacific Northwest by Rail WITHOUT CFW $200 70 Days
Small Ship Cruising on Great Lakes WITHOUT CFW $400 90 Days
Cruising to Cuba WITHOUT CFW $400 90 Days

Note: Holidays for Small Ship Cruising on the Great Lakes and Cruising to Cuba cannot add CFW. For cancellation information see Refund and Cancellation Policy below

Refund and Cancellation Policy
All payments for land and cruise arrangements (less the deposit amount which is non-refundable) will be refunded when cancellations are made prior to final payment of the tour. If you purchase the optional Cancellation Fee Waiver (CFW), you will be refunded all payments including the deposit amount, less the premium amount for the CFW provided we are notified of the cancellation prior to the day of departure.

NOTE: Holidays for Small Ship Cruising on America’s Great Lakes and Cruising to Cuba; see asterisk (*) below

Should you choose not to purchase our Cancellation Fee Waiver, the following per person cancellation amounts will be charged:

  • 31 days or more: Deposit Amount
  • 30 to 7 days prior: $300 per person
  • 6 to 1 day prior: $400 per person
  • Day of departure: 100% of the tour cost
  • Early departure from tour: 100% of the tour cost
*Small Ship Cruising on America’s Great Lakes and Cruising to Cuba.
The following per person cancellation amounts will be charged:
  • 91 days or more: Deposit Amount
  • 90 days to day of departure: 100% of the tour cost
  • No refund on unused portions of the program
These specific programs are not covered under Mayflower’s CFW plan. We make available and highly recommend that you purchase the Trip Assure Travel Insurance Plan to protect your investment. Policy and enrollment information about the Trip Assure Travel Insurance Plan will be enclosed with your deposit receipt.

Exclusions
Mayflower Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Tours.

"Freedom to Travel" Guarantee
On those rare occasions when the Exclusions mentioned above make it necessary to modify its Refund and Cancellation Policy, Mayflower’s "Freedom To Travel" Guarantee will take effect for those passengers who purchased the Cancellation Fee Waiver. This Guarantee will allow travelers to apply all monies paid to Mayflower Tours, including the Cancellation Fee Waiver, toward any future Mayflower tour that departs within 12 months of their notification.

What is Not Included on the Tour
Excess luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as "optional excursions;" and gratuities to the Tour Manager, motorcoach driver, van or limo driver and local guides.

Entry into Canada, Mexico and the Caribbean
A valid US passport is required for entry into Canada, Mexico and the Caribbean. No other documents will be accepted. Non US citizens must have a valid passport, visa or alien card which permits entry into these areas. In addition they will need a "multiple entry" visa for return to U.S.

Cancellation Fee Waiver (CFW) Motorcoach Tours
To protect you against cancellation fees should you have to cancel your tour or interrupt your tour en route, we have added an optional $60 and $100 Cancellation Fee Waiver (CFW) in our deposit schedule. The CFW is non-refundable and non-transferable. The CFW cannot be transferred to another reservation, departure date or tour after booking has been made. Changing an existing booking to another date or tour will result in losing the CFW premium paid on the original booking. If you do not wish to purchase the CFW, simply deposit the "without CFW" amount. This non-refundable fee waives all cancellation fees and penalties, provided we are notified of the cancellation one day before your tour departs.

While on tour, if a passenger must leave early due to a personal illness, illness or death of a member of the immediate family or a traveling companion, the purchase of the Cancellation Fee Waiver guarantees full refund for any unused services. For motorcoach tours, return transportation will be provided (the mode of transportation will be determined at the discretion of Mayflower Tours.)The injury or sickness must be, in the written opinion of a physician, so disabling as to cause a trip to be interrupted and must require the care and attendance by a physician at the place of occurrence.

This program has certain exclusions. Mayflower Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Tours.

"Freedom to Travel" Guarantee – On those rare occasions when the Exclusions mentioned above make it necessary to modify its Refund and Cancellation Policy, Mayflower’s "Freedom To Travel" Guarantee will take effect for those passengers who purchased the Cancellation Fee Waiver. This Guarantee will allow travelers to apply all monies paid to Mayflower Tours, including the Cancellation Fee Waiver, toward any future Mayflower tour that departs within 12 months of their notification.

Cancellation Fee Waiver (CFW) is not an insurance. It is a self-funded refund and waiver program for cancellations and early departures from tour programs, and contains various exclusions. If actual insurance coverage is desired for occurrences such as travel delay; lost, stolen or damaged luggage; medical and emergency medical transportation; supplier default; or related services, then it is strongly recommended that a traveler contact a travel insurance company. It is also recommended if a traveler desires a trip cancellation refund program not funded by Mayflower Tours, that a travel insurance company be contacted. One firm offering some or all of these services is MH Ross Travel Insurance Plan (1-800-423-3632).