Terms & Conditions Amendment
At Mayflower Cruises & Tours we consider each of our traveler’s health and safety our highest priority and due to growing concerns relating to Coronavirus, we are temporarily amending our terms and conditions effective today, Friday, March 13, 2020.
Our Office is currently experiencing unprecedented high call volumes
We are currently experiencing unusually long wait times. We apologize for any delay but given the immediacy of some departures we will be prioritizing guests traveling in March and April.
The Scenic Group and Mayflower Cruises & Tours suspends all River Cruises from now until April 30, 2020
Our commitment to the health, well-being, and safety of our guests and employees is at the core of everything we do. However, the worsening situation with the spread of the COVID-19 virus in many countries is having a significant impact on the whole travel industry. We appreciate and understand that this has caused significant concern and anxiety for our valued guests, trying to confirm their travel plans.
The World Health Organizations has recently declared COVID-19 a global pandemic and this has resulted in governments around the world taking action to try and contain the spread of infections. This involves significant risks of quarantines, delays, medical detentions and closures of many venues, which would diminish the travel experiences and expectations of our valued guests.
River Cruise Cancellations until April 30, 2020
The Scenic Group and Mayflower Cruises & Tours has made the difficult decision to temporarily suspend all river cruises operations for guests departing from now until April 30, 2020. We have updated our cancellation policy to allow guests more time to make decisions about upcoming travel with Scenic and Mayflower Cruises & Tours.
We want to assure you that your travel plans will be protected and we are providing the following options.
If you hold a river cruise reservation during this period, you can either:
- Receive a 125% Future Travel Credit for the cruise value of the trip plus any insurance amount and airline ticket amount paid to us, to be used for a river or ocean cruise within the next 24 months
- Receive a full refund of the monies paid to Mayflower Cruises and Tours for the river cruise booking
The situation in South East Asia has also escalated significantly in recent days, with several Governments restricting access to ports and points of disembarkation along the Mekong River. It is no longer possible for Scenic and Mayflower Cruises & Tours to continue cruise operations in this region and therefore, we have cancelled the remaining river cruises for this season up to mid-May and the same above offer applies.
Our cancellation policy for guests with river cruise bookings departing from May 1 to May 31, 2020
For any guest departing on a river cruise from May 1 to May 31, 2020, Mayflower/Scenic will waive all of our cancellation fees with the value of the bookings applied as a future travel credit. We are allowing guests to change or transfer their booking up to 14 days prior to departure for river and ocean cruise bookings.
For current river and ocean cruise 2020 bookings departing May 1 to May 31, 2020, the future travel credit is valid for travel up to December 31, 2021.
Our cancellation policy for guests with river or ocean cruise bookings from June 1, 2020 to December 31, 2020
All currently booked guests with a river or ocean cruise departure on or after June 1, 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate departure without penalty, up to 30 days prior to departure. Mayflower/Scenic will waive all cancellation fees with the value of the booking applied as a future travel credit. Any third party (airlines, hotels etc.) fees will be at the guests own expense.
This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Mayflower Cruises & Tours.
Our cancellation policy for current World, North America Air, and Motorcoach bookings
Travelers will have the ability to transfer their reservation to a future date or receive a future travel credit available for travel through December 31, 2021.
Some restrictions apply, for more details contact a Mayflower Travel Specialist at 800.323.7604 x1, Monday through Friday 7:30am to 6:30pm CST or Saturday 9:00am to 2:00pm CST.
Some governments have implemented wider restrictions that limit the arrival of travelers who have traveled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above. We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.
For further and current information, we recommend visiting the below sites:
We are closely monitoring the changing global situation and remain committed to doing our best to assist with your concerns and adjusting your travel plans. The travel industry and Mayflower Cruises & Tours have experienced challenging periods in the past. We are very resilient and focused on managing this situation to ease concerns and ensure more time for you to change your travel plans with us.
We greatly appreciate your continued support and look forward to welcoming you back to travel with Mayflower Cruises & Tours.