River Cruising and Small Ship Adventures

River Cruising and Small Ship Adventures

Terms and Conditions
Payment Information  |  Travelers Protection Plan

How to Make a Reservation
Call the Mayflower Tours or visit our website – or contact your local travel professional. Please provide the full first and last names of travelers as it appears on photo ID or passport and include address, phone number, tour name and departure date. Space will be held until deposit is received which is due within five business days after your reservation.

Reservation Hours
Monday - Friday 7:30 a.m. – 6:30 p.m. Central Time
Saturday 9:00 a.m. - 2:00 p.m. Central Time

Prices Subject to Change
We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary.

Payment Information 

Listed below is a schedule of deposit and final payment due dates. You will note that the first category includes an optional Travelers Protection Plan (TPP) which is to be paid within five business days after your reservation. Please see "Travelers Protection Plan (TPP)" section on the next page for further explanation of this benefit.

Payments
All deposits and final payments can be made by check or credit card. We accept the following credit cards: Discover, Visa, MasterCard and American Express.

Deposit Schedule – Tulip Time on the Romantic Rhine and Mosel; Romantic Rhine and Mosel River Cruise; The Legendary Blue Danube River Cruise; Cruising the Adriatic and the Dalmatian Coasts; Portugal and the Douro River Cruise; Cuba Cruise; Best of China and Yangtze River Cruise
Land Tour with Air* Deposit Per Person Final Payment
With TPP Coverage $829 90 Days
Without TPP Coverage $400 90 Days
Land Tour Only Deposit Per Person Final Payment
With TPP Coverage $729 90 Days
Without TPP Coverage $400 90 Days
Deposit Schedule – Cruising Ecuador’s Galápagos Islands
Land Tour with Air* Deposit Per Person Final Payment
With TPP Coverage $899 90 Days
Without TPP Coverage $400 90 Days
Land Tour Only Deposit Per Person Final Payment
With TPP Coverage $799 90 Days
Without TPP Coverage $400 90 Days
Deposit Schedule – Treasures of the Pharaohs
Land Tour with Air* Deposit Per Person Final Payment
With TPP Coverage $649 90 Days
Without TPP Coverage $400 90 Days
Land Tour Only Deposit Per Person Final Payment
With TPP Coverage $599 90 Days
Without TPP Coverage $400 90 Days

Refund and Cancellation Policy
Payments for land, air and cruise arrangements (less the deposit amount) will be refunded when cancellations are received prior to the final payment due date noted above. Deposits are non-refundable unless the optional Travelers Protection Plan (TPP) is purchased at the time of booking. When the optional Traveler Protection Plan is purchased and it is necessary to cancel your reservation, you will be refunded all payments, including the deposit amount, less the TPP premium. All refunds will be processed by Trip Mate, Inc. Please go to www.tripmate.com/wpF431G for details on the coverage for the Traveler Protection Plan.

Should you choose not to purchase our Traveler Protection Plan, the following per person cancellation amounts will be charged:

    • 91 days or more prior to departure: Deposit Amount
    • 90 days to day of departure: 100% of total tour
    • No refund on unused portions of the tour

 

Exclusions for the Cancellation Fee Waiver
Mayflower Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Tours.

"Freedom to Travel" Guarantee
On those rare occasions when the Exclusions mentioned above make it necessary to modify its Refund and Cancellation Policy, Mayflower’s "Freedom To Travel" Guarantee will take effect for those passengers who purchased the Travelers Protection Plan (TPP). This Guarantee will allow travelers to apply all monies paid to Mayflower Tours, including the Cancellation Fee Waiver, toward any future Mayflower tour that departs within 12 months of their notification.

Tour Price Includes
All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only) if air is purchased through Mayflower, services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions as indicated, porterage at hotels and ship, gratuities for waiters at included meals, as well as Mayflower Money. Included meals and admissions are clearly noted in the touring description. Air transportation is available upon request, at additional cost for all tours.

What is Not Included on the Tour
The land price of your tour does not include airfare to the tour departure point; any inter-country air; airline luggage charges; port charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as "optional excursions" and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers and local guides. Gratuities for ship’s crew and Cruise Directors are not included in the tour price unless specified. Transfers between airport and hotel or ship are not included unless you purchase air from Mayflower. Baggage fees assessed by the airlines are not included in the air price if you purchased air from Mayflower.

Airline Security Measures
The Transportation Security Administration requires that travelers provide their name to their airline exactly as it appears on their passport to be used while traveling, along with their date of birth and gender when making reservations to fly from the U.S. When making your flight reservations through Mayflower Tours, you will be asked for this information by our staff. Due to airline security measures, your passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.

Passport & Visas
Each U.S. citizen must have a valid passport. Expiration date of passport should be at least six months after the return date of the tour. If you don’t have a passport, call our office and we’’ll tell you how to apply for one. Some countries require visas for entry by U.S. citizens. We will send visa application instructions if a visa is required for your tour. Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited. Visa fees and costs for acquiring visa are not included in the tour cost and are the responsibility of the traveler.

Itinerary Changes
There may be times when we may have to alter the scheduled itinerary, cruise vessels, hotels, shore excursions etc. due to weather conditions or conditions on the river in regards to water levels, locks, or other delays. Any changes in the itinerary due to these conditions will not result in eligibility for a refund. All itineraries are subject to change without prior notice and may need to be altered due to water level and other weather conditions.

Traveler’s Protection Plan (TPP) 

Our Travelers Protection Plan consists of Pre-Departure and Post-Departure Travel Insurance Benefits. The following details apply to World Holidays that include a river cruise.

Travel Insurance Benefits
The following Benefits are offered and administered by Trip Mate, Inc. Should you have to cancel your river cruise or interrupt your river cruise enroute, we offer a non-refundable Travelers Protection Plan (TPP) in our deposit schedule. If you cancel your Trip due to a covered Injury, Sickness or Death – your own or that of a Traveling Companion or Family Member – or for Other Covered Reasons, as defined, you will be reimbursed up to the Trip cost for the unused non-refundable prepaid expenses for Travel Arrangements provided by Mayflower Tours. If you interrupt your Trip due to a covered Injury, Sickness or Death – your own or that of a Traveling Companion or Family member – or for Other Covered Reasons, as defined, you will be reimbursed up to the Trip cost for the unused portion of the prepaid expenses for Travel Arrangements and/or the Additional Transportation Cost paid to return home or rejoin the Trip. This plan also provides the following travel insurance benefits. These benefits are offered and administered by Trip Mate, Inc., are underwritten by the insurance carriers listed below and are subject to the terms, conditions and exclusions of the policy:

  • $25,000 Accidental Death & Dismemberment
  • $500 Travel Delay (Up to $100 Per Day)
  • $25,000 Medical Expense/Emergency Evacuation
  • 24 Hour Worldwide Assistance Service
  • $2,000 Baggage / Travel Documents
  • $500 Baggage Delay (Up to $100 Per Day)

Certain exclusions and limitations apply and are detailed in the Description of Coverage Brochure which will be enclosed with your deposit receipt and is also available to you, upon request, at any time prior to your purchase of the plan. For example, coverage does not apply to; suicide, normal pregnancy, war or any act of war, mental or nervous disorders. A Traveling Companion is defined as a person or persons with whom you have coordinated Travel Arrangements and intend to travel with during the Trip. Sickness or Injury must require care by a Physician and must commence while insurance is in force for you. This plan does not cover a loss that results from an illness, disease, or other condition (of you, an Immediate Family Member, Traveling Companion or Business Partner), event or circumstance which occurs at a time when this plan is not in force for you.

Insurance Benefits are underwritten by: United States Fire Insurance Company, 5 Christopher Way, 3rd Flr, Eatontown, NJ 07724 under Policy Form Series T210.

For complete details on the protection plan refer to the Description of Coverage Brochure enclosed with your deposit receipt and is also available to you online at www.tripmate.com/wpF431G.

Important! The Travelers Protection Plan must be purchased by the time of initial payment and may not be purchased at a later date. Not valid for residents of New York State.

Banner Image