Travelers Protection Plan

How to Make a Reservation: Phone, fax or visit our website – or call your travel professional.  Please provide the full first and last names of travelers as it appears on passport and include address, phone number, tour name and departure date.  Space will be held until deposit is received which is due within five business days after making your reservation.

Travel Agents Contact

Mayflower Cruises & Tours
650 Warrenville Rd
Suite 500
Lisle, IL 60532
(630) 435-8500 ext. 1 in Illinois
(800) 323-7604 ext. 1
(630) 960-3575 fax
www.mayflowercruisesandtours.com
info@mayflowercruisesandtours.com

Reservation Hours:

Monday – Friday 8:00 a.m. – 6:00 p.m. Central Standard Time

Payments: All deposits and final payments can be made by check or credit card. We accept the following credit cards: Visa, MasterCard and Discover.

Prices Subject to Change: We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary.

Guaranteed Share Program for Single Travelers: If you are traveling alone and would like a roommate for cost savings, let us know at the time of booking your reservation. Travelers must be non-smokers, cannot use a medical sleeping device or have specific needs like Handicapped room etc.  to be eligible. Participants will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room at the twin rate. Guaranteed share reservations are available 180 days prior to tour departure. Guaranteed share reservations are only available on certain Cabin categories. Please call us for details.

Roommate Cancellation: If you are booked as a “twin” and your roommate cancels their reservation, and you cannot find another roommate, you may either travel as a guaranteed share (see above) or travel as a single and pay the single supplement.

Health and Walking on Tour: Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines.  Travelers should be in reasonably good health.  Some programs include destinations in higher elevations that may have varying effects on individual travelers.  Tour Managers and Coach Drivers cannot lift or assist travelers into transportation vehicles.  Mayflower Cruises & Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance.

Revision Fees: A fee of $25 per person per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.

Luggage Handling: The tour cost includes porterage for one average size suitcase. A charge of $5.00 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring.

Travel Documents: Your travel documents will be in your possession approximately 14 days prior to departure. Documents include tour itinerary, departure and arrival information and times, hotel and ship information, clothing suggestions, baggage tags, plus any helpful hints.

Mayflower Loyalty Program, First Time Travelers and Referral Rewards: Earn $150.00 travel credit for every River Cruise and Small Ship Adventure taken with Mayflower Cruises & Tours. No restrictions to the amount of credits an individual can acquire. Loyalty Credits can be apply to any reservation made within one year of the return of the tour they were earned on. Multiple credits can be used on a single tour. Credits are nontransferable but can be combined with Referral Rewards and Mayflower promotional savings.* First Time Travelers, earn $100.00 to be applied to their first reservation with Mayflower Cruises & Tours. FTTs cannot be combined with any Free Airfare promotional offer.

With Mayflower’s Referral Rewards program you can earn hundreds of travel dollars when you refer a friend to us. Here is how it works – refer a friend that is NEW to Mayflower Cruises & Tours and you will earn up to a $100 travel savings when your friend makes a reservation and pays the deposit on a tour that is five days or longer. The savings is per friend. So if you bring a couple that is new to Mayflower – you will earn up to $100 x 2 = $200 travel savings. You can apply this savings on upcoming tours* you have with Mayflower Cruises & Tours. Your Friend also gets a First-Time Traveler savings of up to $100.  *Some restrictions apply, call for details.

Smoke Free Environment: All river cruise vessels have a no-smoking policy inside the vessel.  There may be designated smoking areas outside on certain decks, and any smoking must be done in the designated areas only.  While on the excursions, there is no smoking allowed on the motorcoach.

Travelers with Special Needs: You must advise Mayflower at the time your booking is made of any disability requiring special attention. Mayflower will make reasonable efforts to accommodate the special needs of our travelers. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside the United States may be more limited. If a traveler requires assistance, we require that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Mayflower personnel, nor its suppliers, may lift or physically assist travelers. If a traveler thinks he/she might need assistance during a trip, he/she should call Mayflower to determine what assistance might reasonably be provided. If special arrangements are provided, and these arrangements add to the Tour Operator’s cost, the Tour Member will be responsible to pay the additional costs. Mayflower cannot provide special individual assistance to travelers with special needs for walking, dining or other routine activities. Travelers requesting a handicapped room cannot be booked with Guaranteed Share accommodations.

Membership: Mayflower reserves the right to withhold tour membership, or to require any traveler to leave a tour at any time, when such action is determined by Mayflower to be in the best interests of the traveler or the tour group. Children must be at least 12 years of age and accompanied at all times by a guardian.

Force Majeure: Except where otherwise expressly stated in these terms and conditions we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure. “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid.

Responsibility: These tour programs are operated by Mayflower Cruises & Tours, Inc. 650 Warrenville Rd, Suite 500, Lisle, IL 60532. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions, and restaurants.  Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other occurrence resulting from a change of tour scheduling made for Tour Members.  Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.

United States Tour Operators Association

$1 Million Travelers Assistance Program

Mayflower Cruises & Tours, Inc. shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Mayflower Cruises & Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Cruises & Tours travelers in the unlikely event of Mayflower Cruises & Tours bankruptcy, insolvency or cessation of business.  Further, you should understand that the $1 Million posted by Mayflower Cruises & Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Cruises & Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.

Tour Activity Level: Travelers should be in reasonably good health. Please consult your physician for pre-departure health advice.

1. This program has a leisurely pace with minimal activity such as climbing stairs, boarding the motorcoach and walking within the hotels and ships.
2. Average physical activity on this program requires the ability to climb stairs and walk reasonable distances, sometimes over uneven surfaces.
3. A blend of longer and shorter touring days with walking tours. Expect more of the touring to be over uneven surfaces and involve more stairs.
4. Longer touring days with more walking tours mixed with some periods of standing. Expect more of the touring to be over uneven surfaces and involve stairs.
5. A more physical touring experience based on the destination. Involves longer walking tours, on uneven surfaces, may involve inclines, stair climbing, windy or wet conditions at sites and periods of standing. Expect some of the experiences to occur during the evening.

 

Airline Security Measures: The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on their passport to be used while traveling, along with their date of birth and gender when making reservations to fly from the U.S. When making your flight reservations through Mayflower Cruises & Tours, you will be asked for this information by our staff. Due to airline security measures, your passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.

Passport & Visas: Each U.S. citizen must have a valid passport. Expiration date of passport should be at least six months after the return date of the tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Some countries require visas for entry by U.S. citizens. We will send instructions for visa applications if a visa is required for your tour.  Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited. Visa fees and cost of obtaining a visa are not included in the tour price and are the responsibility of the traveler.

Medical Requirements: Many countries have immunization requirements. Some countries require foreign visitors to have valid medical insurance on entry. Requirements vary by country and can change. Please check with your travel professional or call our office for details on which tours need these requirements. Specific instructions will be sent to you at 90 days prior to departure if your tour requires these conditions. Mayflower Cruises & Tours cannot be liable for delay or denial of entry due to missing documents.

Itinerary Changes: There may be times when we may have to alter the scheduled itinerary, cruise vessels, hotels, shore excursions etc. due to weather conditions or conditions on the river in regards to water levels, locks, or other delays. Any changes in the itinerary due to these conditions will not result in eligibility for a refund. All itineraries are subject to change without prior notice and may need to be altered due to water level and other weather conditions.

Cruise: (a) Noise, Vibration and Odor: While We take reasonable steps to minimize noise, vibrations and odors on the cruise ships, You acknowledge and accept that some noise, vibration and intermittent odors may be experienced on vessels and that We will not be liable to You in relation to any such noise, vibration or odors.

(b) Docking Position: During port stops, ships may dock side-by-side, obstructing views and requiring You to pass through other ships to embark and disembark.

The Travel Protection offered for River Cruises

the F431G plan.

Deposit Schedule – Scenic, Emerald and Galápagos land/cruise tour price up to $5,000

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$899	90 Days
• Without TPP Coverage	$400	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$899	90 Days
• Without TPP Coverage	$400	90 Days

 

Deposit Schedule – Scenic, Emerald and Galápagos land/cruise tour price from $5,001 and up

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$969	90 Days
• Without TPP Coverage	$400	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$969	90 Days
• Without TPP Coverage	$400	90 Days

 

Deposit Schedule – Treasures of the Pharoahs

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$899	90 Days
• Without TPP Coverage	$400	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$899	90 Days
• Without TPP Coverage	$400	90 Days

 

Deposit Schedule – Majestic Mekong River Cruise; Treasures & Temples of Vietnam and Cambodia; Splendors of Europe

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$969	90 Days
• Without TPP Coverage	$400	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$969	90 Days
• Without TPP Coverage	$400	90 Days

*Land tour price is based on twin occupancy rate

Payment Information: Listed above is a schedule of deposit and final payment due dates. You will note that the first category includes an optional Travelers Protection Plan (TPP). Within five business days of making your reservation, you must make your initial trip deposit. Once your trip deposit is made, you then have 24 hours to add on the Optional TPP if you choose to purchase. Please see “Travelers Protection Plan (TPP)” section in the next column for further explanation of this offering.

Refund and Cancellation Policy: Payments for land, air, cruise arrangements , (less the deposit amount) will be refunded when cancellations are received prior to the final payment due date noted above. Deposits are non-refundable unless the optional Travel Protection Plan (TPP) is purchased at the time of booking and you have a covered claim. The Refund and Cancellation Policy is offered by Mayflower Cruises and Tours and is separate from the Travel Protection Plan.

When the optional Travel Protection Plan is purchased and it is necessary to cancel your reservation, you may be reimbursed all payments, including the deposit amount, less the TPP plan cost. Please go to www.tripmate.com/wpF431G for details on the coverage for the Travel Protection Plan. Should you choose not to purchase our TPP, or do not qualify for a reimbursement under the terms of the plan, the following per person cancellation charges will be assessed for all tours and optional excursion costs:

• 91 days or more prior to departure: Deposit Amount
• 90 days to day of departure: 100% of total tour
• No refund on unused portions of the tour

Tour Price Includes: All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only) if air is purchased through Mayflower, services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for bellmen and waiters for included meals, as well as Mayflower Money.  Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost for all tours.

What is Not Included on the Tour: The land price of your tour does not include airfare to the tour departure point; any inter/intra-country air; airline luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as ‘DiscoverMORE’ and gratuities to the full time Tour Manager*, motorcoach driver*, all airport skycaps, van or limo drivers, local guides* or ship crew*. Transfers between airport and hotel are not included unless you purchase air from Mayflower and travel on tour dates.  Baggage fees assessed by the airlines are not included in the air price if you purchased air from Mayflower Cruises & Tours. The optional travel protection is available to add to your booking and is not automatically included in your Tour.

*Applies to Cruising Ecuador’s Galápagos Islands only

Travel Protection Plan

Our Travel Protection Plan consists of Travel Insurance Benefits and non-insurance assistance services.

Travel Insurance Benefits: The following benefits are marketed and administered by Trip Mate, a Generali Global Assistance & Insurance Services brand. To help protect your travel investment in the event of Trip Cancellation or Trip Interruption, you have the option to purchase the Travel Protection Plan (TPP) with your trip deposit/payment. The TPP is not refundable after the Free Look Period. Please visit the following link to review or download the full terms of the plan: www.tripmate.com/wpF431G.

Trip Cancellation: If you cancel your Trip due to a covered Injury, Sickness or Death – your own or that of a Traveling Companion or Family Member – or for Other Covered Reasons, as defined, you may be reimbursed up to the Trip Cost for the unused non-refundable Prepaid expenses for Travel Arrangements provided by Mayflower Cruises & Tours.

Trip Interruption: If you interrupt your Trip due to a covered Injury, Sickness or Death – your own or that of a Traveling Companion or Family Member – or for Other Covered Reasons, as defined, you may be reimbursed up to 150% of the Trip Cost for the unused portion of the prepaid expenses for Travel Arrangements and/or the Additional Transportation Cost paid to transport you to your return destination or rejoin the Trip.

This plan also provides the benefits and non-insurance services listed below, which are subject to the terms and conditions of the plan and may vary by state/jurisdiction:

• $500 Missed Connection
• $2,800 Trip Delay (Up to $200 Per Day)
• $25,000 Accident & Sickness Medical Expense
• $50,000 Medical Evacuation and Repatriation of Remains
• $25,000 24 Hour Accidental Death and Dismemberment
• $2,000 Baggage & Personal Effects
• $500 Baggage Delay (Up to $100 Per Day)
• 24/7 Non-Insurance Travel Assistance

Certain exclusions and limitations apply and are detailed in the Plan Document. Please read your state specific plan document, which is available for view prior to TPP purchase, for full terms, exclusions and definitions as explained in the plan document.

“Traveling Companion” means a person or persons whose names appear with Yours on the same Travel Arrangements and who, during Your Trip, will accompany You. A group or tour organizer, sponsor or leader is not a Traveling Companion as defined, unless sharing accommodations in the same room, cabin, condominium unit, apartment unit or other lodging with You.

Sickness or Injury must require care by a Physician and must commence while coverage is in force for you.

The travel Insurance benefits of this plan is underwritten by United States Fire Insurance Company. For complete details of the plan please visit online at www.tripmate.com/wpF431G.

Important: The Travel Protection Plan must be purchased within 24 hours of initial payment and may not be purchased at a later date.

For additional information about the plan, including consumer notices and important disclaimers, click here.

How to Make a Reservation: Phone, fax or visit our website – or call your travel professional.  Please provide the full first and last names of travelers as it appears on passport and include address, phone number, tour name and departure date.  Space will be held until deposit is received which is due within five business days after making your reservation.

Travel Agents Contact

Mayflower Cruises & Tours
650 Warrenville Rd
Suite 500
Lisle, IL 60532
(630) 435-8500 ext. 1 in Illinois
(800) 323-7604 ext. 1
(630) 960-3575 fax
www.mayflowercruisesandtours.com
info@mayflowercruisesandtours.com

Reservation Hours

Monday – Friday 8:00 a.m. – 6:00 p.m. Central Standard Time

Payments: All deposits and final payments can be made by check or credit card. We accept the following credit cards: Visa, MasterCard and Discover.

Prices Subject to Change: We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary.

Guaranteed Share Program for Single Travelers: If you are traveling alone and would like a roommate for cost savings, let us know at the time of booking your reservation. Travelers must be non-smokers, cannot use a medical sleeping device or have specific needs like Handicapped room etc.  to be eligible. Participants will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room at the twin rate. Guaranteed share reservations are available 180 days prior to tour departure and based on availability.

Roommate Cancellation: If you are booked as a “twin” and your roommate cancels their reservation, and you cannot find another roommate, you may either travel as a guaranteed share (see above) or travel as a single and pay the single supplement.

Health and Walking on Tour: Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines.  Travelers should be in reasonably good health.  Some programs include destinations in higher elevations that may have varying effects on individual travelers.  Tour Managers and Coach Drivers cannot lift or assist travelers into transportation vehicles.  Mayflower Cruises & Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance.

Revision Fees: A fee of $25 per person per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.

Luggage Handling: The tour cost includes porterage for one average size suitcase. A charge of $5.00 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring.

Travel Documents: Your travel documents will be in your possession approximately 14 days  prior to departure. Documents include tour itinerary, departure and arrival information and times, hotel information, clothing suggestions, baggage tags, plus any helpful hints.

Mayflower Loyalty Program, First Time Travelers and Referral Rewards: Earn $100.00 travel credit for every World Holiday taken with Mayflower Cruises & Tours. No restrictions to the amount of credits an individual can acquire. Loyalty Credits can be applied to any reservation made within one year of the return of the tour they were earned on. Multiple credits can be used on a single tour. Credits are nontransferable but can be combined with Referral Rewards and Mayflower promotional savings.* First Time Travelers, earn $50.00 to be applied to their first reservation with Mayflower Cruises & Tours. FTTs cannot be combined with any Free Airfare promotional offer. With Mayflower’s Referral Rewards program you can earn hundreds of travel dollars when you refer a friend to us. Here is how it works – refer a friend that is NEW to Mayflower Cruises & Tours and you will earn up to a $100 travel savings when your friend makes a reservation and pays the deposit on a tour that is five days or longer. The savings is per friend. So if you bring a couple that is new to Mayflower – you will earn up to $100 x 2 = $200 travel savings. You can apply this savings on upcoming tours* you have with Mayflower Cruises & Tours. Your Friend also gets a First-Time Traveler savings of up to $100.  *Some restrictions apply, call for details.

Smoke Free Environment: Although smoking is not allowed on the motorcoach, frequent rest/smoking stops are made.

Travelers with Special Needs: You must advise Mayflower at the time your booking is made of any disability requiring special attention. Mayflower will make reasonable efforts to accommodate the special needs of our travelers. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside the United States may be more limited. If a traveler requires assistance, we require that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Mayflower personnel, nor its suppliers, may lift or physically assist travelers. If a traveler thinks he/she might need assistance during a trip, he/she should call Mayflower to determine what assistance might reasonably be provided. If special arrangements are provided, and these arrangements add to the Tour Operator’s cost, the Tour Member will be responsible to pay the additional costs. Mayflower cannot provide special individual assistance to travelers with special needs for walking, dining or other routine activities. Travelers requesting a handicapped room cannot be booked with Guaranteed Share accommodations.

Membership: Mayflower reserves the right to withhold tour membership, or to require any traveler to leave a tour at any time, when such action is determined by Mayflower to be in the best interests of the traveler or the tour group. Children must be at least 10 years of age and accompanied at all times by a guardian.

Force Majeure: Except where otherwise expressly stated in these terms and conditions we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure. “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid.

Responsibility: These tour programs are operated by Mayflower Cruises & Tours, Inc. 650 Warrenville Rd. Suite 500, Lisle, IL 60532. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions and restaurants.  Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other occurrence resulting from a change of tour scheduling made for Tour Members.  Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.

United States Tour Operators Association

$1 Million Travelers Assistance Program: Mayflower Cruises & Tours, Inc., shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Mayflower Cruises & Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Cruises & Tours travelers in the unlikely event of Mayflower Cruises & Tours bankruptcy, insolvency or cessation of business.  Further, you should understand that the $1 Million posted by Mayflower Cruises & Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Cruises & Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.

Tour Activity Level: Travelers should be in reasonably good health. Please consult your physician for pre-departure health advice.

1. This program has a leisurely pace with minimal activity such as climbing stairs, boarding the motorcoach and walking within the hotels.
2. Average physical activity on this program requires the ability to climb stairs and walk reasonable distances, sometimes over uneven surfaces.
3. A blend of longer and shorter touring days with walking tours. Expect more of the touring to be over uneven surfaces and involve more stairs.
4. Longer touring days with more walking tours mixed with some periods of standing. Expect more of the touring to be over uneven surfaces and involve stairs.
5. A more physical touring experience based on the destination. Involves longer walking tours, on uneven surfaces, may involve inclines, stair climbing, windy or wet conditions at sites and periods of standing. Expect some of the experiences to occur during the evening.

 

Payment Information

Listed below is a schedule of deposit and final payment due dates. You will note that the first category includes an optional Travelers Protection Plan (TPP).  Within five business days of making your reservation, you must make your initial trip deposit. Once your trip deposit is made, you then have 24 hours to add on the Optional TPP if you choose to purchase. Please see “Travel Protection Plan (TPP)” section on the next page for further explanation of this offering. Rates below represent the F431L plan.

WORLD HOLIDAYS Deposit Schedule:
Land tour price up to $3,500

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$649	90 Days
• Without TPP Coverage	$250	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$599	90 Days
• Without TPP Coverage	$250	90 Days

 

Deposit Schedule: Land tour price from $3,501 and up

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$699	90 Days
• Without TPP Coverage	$250	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$649	90 Days
• Without TPP Coverage	$250	90 Days

 

Deposit Schedule: Japan – Land of the Rising Sun; Wonders of Australia and New Zealand

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$749	90 Days
• Without TPP Coverage	$250	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$649	90 Days
• Without TPP Coverage	$250	90 Days

 

Deposit Schedule: Wonders of Australia and New Zealand with Post-trip North Island Optional Extension

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$799	90 Days
• Without TPP Coverage	$250	90 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$699	90 Days
• Without TPP Coverage	$250	90 Days

 

Deposit Schedule: Gorilla Trek in Uganda (F431G ONLY)

Land Tour with Air*	Deposit Per Person	Final Payment
• With TPP Coverage	$2,099	180 Days
• Without TPP Coverage	$1,500	180 Days

Land Tour Only*	Deposit Per Person	Final Payment
• With TPP Coverage	$1,999	180 Days
• Without TPP Coverage	$1,500	180 Days

*Land tour price is based on twin occupancy rate

Refund and Cancellation Policy

Payments for land and air arrangements, ticketed by Mayflower Tours & Cruises (less the deposit amount) will be refunded when cancellations are received prior to the final payment due date noted above. The Refund and Cancellation Policy is offered by Mayflower Tours & Cruises and is separate from the Travel Protection Plan.

If it is necessary to cancel your reservation, and you meet the reimbursement terms under Part A of the F431L plan, you may be refunded all payments, including the deposit amount, less the TPP plan cost. For full coverage and cancellation details, please go to www.tripmate.com/wpF431L.

*Excludes Gorilla Trek in Uganda. If you booked the Gorilla Trek in Uganda and purchased the F431G Travel Protection Plan please visit www.tripmate.com/wpF431G for full coverage and cancellation details.

Should you choose not to purchase the TPP, or purchased but do not qualify for reimbursement, the following per person cancellation charges will be assessed for all tours and optional excursion costs:

• 91 days or more prior to departure: Deposit Amount is non-refundable
• 90 to 45 days prior to departure: 20% of total tour
• 44 to 15 days prior to departure: 30% of total tour
• 14 to 1 day prior to departure: 50% of total tour
• Day of departure or early departure from tour: 100% of total tour
• No refund on unused portions of the tour

For Gorilla Trek in Uganda (F431G Only)

Should you choose not to purchase our TPP, or purchased but do not qualify for reimbursement, the following per

person cancellation charges will be assessed for all tours and

optional excursion costs:

• 181 days or more prior to departure: Deposit Amount

is non-refundable

• 180 days to day of departure- 100% of Tour cost
• No refund on unused portions of the tour

Part A (F431L) Exclusions for the Cancellation Waiver

Mayflower Cruises & Tours reserves the right to alter its Cancellation Waiver when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.

Tour Price Includes

All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only) if air is purchased through Mayflower, services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for waiters at included meals, as well as Mayflower Money.  Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost for all tours.

What is Not Included on the Tour

The land price of your tour does not include airfare to the tour departure point; any inter or intra-country air; airline luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions” and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers, local guides. Transfers between airport and hotel are not included unless you purchase air from Mayflower and travel on tour dates.  Baggage fees assessed by the airlines are not included in the air price if you purchased air from Mayflower Cruises & Tours. The optional travel protection is available to add to your booking and is not automatically included in your Tour.

Airline Security Measures

The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on their passport to be used while traveling, along with their date of birth and gender when making reservations to fly from the U.S. When making your flight reservations through Mayflower Cruises & Tours, you will be asked for this information by our staff. Due to airline security measures, your passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.

Passport & Visas

Each U.S. citizen must have a valid passport. Expiration date of passport should be at least six months after the return date of the tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Some countries require visas for entry by U.S. citizens. We will send instructions for visa applications if a visa is required for your tour.  Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited. Visa fees and cost of obtaining a visa are not included in the tour price and is the responsibility of the traveler.

Medical Requirements

Many countries have immunization requirements. Some countries require foreign visitors to have valid medical insurance on entry. Requirements vary by country and can change. Please check with your travel professional or call our office for details on which tours need these requirements. Specific instructions will be sent to you at 90 days prior to departure if your tour requires these conditions. Mayflower Cruises & Tours cannot be liable for delay or denial of entry due to missing documents.

Itinerary Changes

There may be times when we may have to alter the scheduled itinerary, cruise vessels, hotels, shore excursions etc. due to weather conditions or conditions on the river in regards to water levels, locks, or other delays. Any changes in the itinerary due to these conditions will not result in eligibility for a refund. All itineraries are subject to change without prior notice and may need to be altered due to water level and other weather conditions.

Travel Protection Plan

Our F431L Travel Protection Plan consists of a Cancellation Waiver (Part A) combined with Travel Insurance Benefits (Part B) and non-insurance assistance services.

Part A – Cancellation Waiver

Part A of our optional travel protection plan, allows you to cancel your reservation with us, up to 24 hours prior to departure and be reimbursed up to your trip cost for the non-refundable payments you  made for your trip.

*Exception: If you purchased non-refundable airline tickets from Mayflower Cruises & Tours, the the Part A of the F431L TPP plan does not provide a refund for the airline tickets in the event of a cancellation. You will only be charged the TPP plan cost for the land tour instead of the plan cost for land tour with air.

Part B – Travel Insurance Benefits

Part B provides the following travel insurance benefits underwritten by United States Fire Insurance Company and non-insurance assistance services marketed by Trip Mate, our plan administrator.

• Trip Interruption (up to 100% trip cost)
• $500 Missed Connection
• $2,800 (max $200/day) Trip Delay
• $25,000 Accident & Sickness Medical Expense
• $25,000 Medical Evacuation and Repatriation of Remains
• $25,000 24 Hour Accidental Death and Dismemberment
• $2,000 Baggage and Personal Effects
• $500 Baggage Delay (max $100/Day)
• 24/7 Non-Insurance Travel Assistance

Certain exclusions and limitations apply. Please read your state specific plan document, which is available for view prior to TPP purchase, for full terms, exclusions and definitions as explained in the plan document.  For example, coverage does not apply to: suicide, normal pregnancy, war or any act of war, mental or nervous disorders. A Traveling Companion is defined as a person  whose name appears  with Yours on the same Travel Arrangements and who, during Your Trip, will accompany You. Sickness or Injury must require care by a Physician and must commence while insurance is in force for you.

Part B Travel Insurance is underwritten by United States Fire Insurance Company. For complete details of the plan please visit online website at www.tripmate.com/wpF431L. For Gorilla Trek Tour, please visit www.tripmate.com/wpF431G.

Important! The Travel Protection Plan must be purchased within 24 hours of initial payment and may not be purchased at a later date.

For additional information about the plan, including consumer notices and important disclaimers, click here.

How to Make a Reservation

Phone, fax or visit our website – or call your travel professional.  Please provide the full first and last names of travelers as it appears on passport and include address, phone number, tour name and departure date.  Space will be held until deposit is received which is due within five business days after making your reservation.

Travel Agents Contact
Mayflower Cruises & Tours
650 Warrenville Rd
Suite 500
Lisle, IL 60532
(630) 435-8500 ext. 1 in Illinois
(800) 323-7604 ext. 1
(630) 960-3575 fax­­
www.mayflowercruisesandtours.com
info@mayflowercruisesandtours.com

Reservation Hours

Monday – Friday 8:00 a.m. – 6:00 p.m. Central Time

Payments

All deposits and final payments can be made by check or credit card. We accept the following credit cards: Visa, Mastercard and Discover.

Prices Subject to Change

We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary.

Guaranteed Share Program for Single Travelers

If you are traveling alone and would like a roommate for cost savings, let us know at the time of booking your reservation. Travelers must be non-smokers, cannot use a medical sleeping device or have specific needs like Handicapped room etc.  to be eligible. Participants will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room at the twin rate. Guaranteed share reservations are available 180 days prior to tour departure.

Roommate Cancellation

If you are booked as a “twin” and your roommate cancels their reservation, and you cannot find another roommate,  you may either travel as a guaranteed share (see above) or travel as a single and pay the single supplement.

Health and Walking on Tour

Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines.  Travelers should be in reasonably good health.  Some programs include destinations in higher elevations that may have varying effects on individual travelers.  Tour Managers and Coach Drivers cannot lift or assist travelers into transportation vehicles.  Mayflower Cruises & Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance.

Revision Fees

A fee of $25 per person per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.

Luggage Handling

The tour cost includes porterage for one average size suitcase.
A charge of $10 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring.

Travel Documents

Your travel documents will be in your possession approximately 14 days prior to departure. Documents include a tour itinerary, departure and arrival information and times, hotel and ship information, clothing suggestions, baggage tags, plus any helpful hints.

Mayflower Loyalty Program, First Time Traveler and Referral Rewards

Earn $50 travel credit for every Guided Holiday by Motorcoach taken with Mayflower Cruises & Tours. No restrictions to the amount of credits an individual can acquire. Loyalty Credits can be apply to any reservation made within one year of the return of the tour they were earned on. Multiple credits can be used on a single tour. Credits are nontransferable but can be combined with Referral Rewards and Mayflower promotional savings.*

First Time Travelers earn $25 to be applied to their first reservation with Mayflower Cruises & Tours.  Available at the request of individual tour members, the savings can be combined with other offers at the time of your reservation.

With Mayflower’s Referral Rewards program you can earn hundreds of travel dollars when you refer a friend to us. Here is how it works – refer a friend that is NEW to Mayflower Cruises & Tours and you will earn up to a $100 Travel savings when your friend makes a reservation and pays the deposit on a tour that is 5 days or longer. The Travel savings is per friend. If you bring in a couple that is new to Mayflower – you will earn $100 x 2 = $200 in savings. You can apply these savings on upcoming tours* you have with Mayflower Cruises & Tours. Your Friend also gets a First Time Traveler savings of $100.

*Some restrictions apply, call for details.

Smoke Free Environment

Although smoking is not allowed on the motorcoach, frequent rest/smoking stops are made.

Travelers with Special Needs

You must advise Mayflower at the time your booking is made of any disability requiring special attention. Mayflower will make reasonable efforts to accommodate the special needs of our travelers. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside the United States may be more limited. If a traveler requires assistance, we require that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Mayflower personnel, nor its suppliers, may lift or physically assist travelers. If a traveler thinks he/she might need assistance during a trip, he/she should call Mayflower to determine what assistance might reasonably be provided. If special arrangements are provided, and these arrangements add to the Tour Operator’s cost, the Tour Member will be responsible to pay the additional costs. Mayflower cannot provide special individual assistance to travelers with special needs for walking, dining or other routine activities.

Membership

Mayflower reserves the right to withhold tour membership, or to require any traveler to leave a tour at any time, when such action is determined by Mayflower to be in the best interests of the traveler or the tour group. Children must be at least ten years of age and accompanied at all times by a guardian.

Responsibility

These tour programs are operated by Mayflower Cruises & Tours, Inc. 650 Warrenville Rd, Suite 500, Lisle, IL 60532. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions and restaurants.  Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other occurrence resulting from a change of tour scheduling made for Tour Members.  Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.

Force Majeure

Except where otherwise expressly stated in these terms and conditions we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure . “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid.

United States Tour Operators Association $1 Million Travelers Assistance Program

Mayflower Cruises & Tours, Inc. shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Mayflower Cruises & Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Cruises & Tours travelers in the unlikely event of Mayflower Cruises & Tours bankruptcy, insolvency or cessation of business.  Further, you should understand that the $1 Million posted by Mayflower Cruises & Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Cruises & Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.

Tour Activity Level

Travelers should be in reasonably good health. Please consult your physician for pre-departure health advice.

1. This program has a leisurely pace with minimal activity such as climbing stairs, boarding the motorcoach and walking within the hotels and ships.
2. Average physical activity on this program requires the ability to climb stairs and walk reasonable distances, sometimes over uneven surfaces.
3. A blend of longer and shorter touring days with walking tours. Expect more of the touring to be over uneven surfaces and involve more stairs.

 

Payment Information

Listed below is a schedule of non-refundable deposit and final payment due dates. You will note that the first category includes an optional Cancellation Fee Waiver (CFW) which is to be paid within five business days after your reservation. Please see “Cancellation Fee Waiver (CFW) Motorcoach Tours” section on this page for further explanation of this benefit.

 

Type of Holiday	Deposit Per Person	Final Payment Due
With CFW  (7 Days or less)	$449	60 Days
With CFW  (8 Days or more)	$499	60 Days
WITHOUT CFW	$200	60 Days
Florida Beach Party	$200	60 Days

Cancellation Fee: See Refund and Cancellation Policy

Refund and Cancellation Policy

All payments for land arrangements (less the deposit amount which is non-refundable) will be refunded when cancellations are made prior to final payment of the tour. If you purchase the optional Cancellation Fee Waiver (CFW), you will be refunded all payments including the deposit amount, less the premium amount for the CFW provided we are notified of the cancellation prior to the day of departure.

Should you choose not to purchase our Cancellation Fee Waiver, the following per person cancellation amounts will be charged:

• 61 days or more Deposit Amount
• 60 to 7 days prior $300 per person
• 6 to 1 day prior $400 per person
• Day of departure 100% of the tour cost
• Early departure from tour 100% of the tour cost

 

Exclusions

Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.

What is Not Included on the Tour

Excess luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions;” and gratuities to the Tour Manager, motorcoach driver, van or limo driver and local guides.

Entry into Canada

 A valid US passport is required for entry into Canada. No other documents will be accepted. Non US citizens must have a valid passport, visa or alien card which permits entry into these areas. In addition they will need a “multiple entry” visa for return to U.S.

Cancellation Fee Waiver (CFW) Motorcoach Tours

To protect you against cancellation fees should you have to cancel your tour or interrupt your tour en route, we have added an optional Cancellation Fee Waiver (CFW) in our deposit schedule.  The CFW is non-refundable and non-transferable. The CFW cannot be transferred to another reservation, departure date or tour after booking has been made. Changing an existing booking to another date or tour will result in losing the CFW premium paid on the original booking. If you do not wish to purchase the CFW, simply deposit the “without CFW” amount. This non-refundable fee waives all cancellation fees and penalties, provided we are notified of the cancellation one day before your tour departs.

While on tour, if a passenger must leave early due to a personal illness, illness or death of a member of the immediate family or a traveling companion, the purchase of the Cancellation Fee Waiver guarantees full refund for any unused services.
For motorcoach tours, return transportation will be provided (the mode of transportation will be determined at the discretion of Mayflower Cruises & Tours.)The injury or sickness must be, in the written opinion of a physician, so disabling as to cause a trip to be interrupted and must require the care and attendance by a physician at the place of occurrence.

This program has certain exclusions. Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.

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Cancellation Fee Waiver (CFW) is not an insurance. It is a self-funded refund and waiver program for cancellations and early departures from tour programs, and contains various exclusions. If actual insurance coverage is desired for occurrences such as travel delay; lost, stolen or damaged luggage; medical and emergency medical transportation; supplier default; or related services, then it is strongly recommended that a traveler contact a travel insurance company. It is also recommended if a traveler desires a trip cancellation refund program not funded by Mayflower Cruises & Tours, that a travel insurance company be contacted. One firm offering some or all of these services is Trip Assure Travel Insurance Plan (1-800-423-3632).