The world may have changed, however, our commitment to our guests and crew, the guest experience and their health, safety and well-being remains our key priority.
We are working closely with Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols exceed the latest regulatory requirements. Our Health & Safety Steering Committee oversees all health and safety policies and training with Emerald Cruises, ensuring you can travel with complete confidence that your well-being and safety are taken care of to the highest standard. In addition, we are implementing the most recent insights and technologies, with our Scenic and Emerald Cruises team dedicated to exceeding the levels of cleanliness required in today’s travel climate.
We are continuously updating our protocols to safeguard both the health, safety and the experience of our valued guests. You will be informed about these important procedures, well in advance of your journey departure, which may include the following information and guidelines:
A safe start to your journey
Medical Evaluation & Test
To ensure all of our guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. During the phased embarkation process you, and your fellow passengers, will be tested for COVID-19 by a medical specialist. This will allow you to relax with complete peace-of-mind when you board our Space-Ships or Star-Ships, in the company of other like-minded travelers.
Our expertly trained team
Our Dedicated Team
Our Captains, Hotel Managers and Cruise Directors, alongside their exceptional teams, will deliver a first-class level of service during your time traveling with us. You can enjoy the same exciting program of on board and on shore experiences, tailored to smaller groups to allow for safe social distancing. The team are readily available to ensure every detail of your journey with us is memorable, for all the right reasons. They will ensure health and safety protocols are followed on a daily basis.
Having the best crew to look after you is at the heart of our core values as a part of the Scenic Group, and we will go the extra mile to ensure our crew is healthy in doing so. All crew will be regularly tested for COVID-19 and will have daily temperature and health checks. They will also be trained and regularly briefed on all aspects in preventing COVID-19 amongst themselves as well as our guests. They will go beyond the ordinary to make your cruise a truly exceptional experience.
A warm & safe welcome
From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease.
You can expect:
Contact-Free Check In & Check Out
We have adjusted the various touch points of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from your Space-Ship or Star-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Space-Ship or Star-Ship, our crew will be there to greet you with a warm smile.
Briefings & Screenings
The medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy, and also offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
The onboard experience
At Mayflower Cruises & Tours, the guest experience will always remain at the heart of everything we do. In addition to long-standing exceptional level of service onboard your Space-Ship or Star-Ship, you can expect:
Enhanced Cleaning Commitment
The Scenic Group's onboard crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.
Socially Aware Dining
You can expect the same delightful dining experiences when you travel with us, savoring a choice of dishes inspired by regional cuisine and local produce. We are adapting and redesigning our onboard food and beverage service to ensure extra care is taken in order to minimize social contact. We will serve our delicious food a la carte or via served buffets.
The spacious surrounds of our ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our Space-Ships and Star-Ships to further reduce risks. Contact-free hand sanitizer dispensers will be readily available in all public spaces and guest corridors on board, whilst automated doors and contact-free guest servicing will minimize the number of touch points.
The Scenic Group's vessels are equipped with air circulation systems. These systems ensure there is no re-circulation of inside air onboard the ship. When you are relaxing in your suite you will be breathing air from outside the ship that is channeled directly to your suite. The air will also be released from your suite directly to the outside.
Staying well on shore
Smaller Groups & Social Proximity
Discovering the local culture of your destination is the highlight of every river cruise. Create memories to cherish during our choice of on shore excursions. You will travel in smaller groups, allowing for a more intimate travel experience, whilst respecting social proximity and destination specific regulations. To enhance your sightseeing, you can utilize our digital headsets, which will act as your personal tour guide and travel map.
Trusted local partners
Carefully Selected Local Partners
As well as enhancing health and safety protocols onboard and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service, and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding.
Wellness Throughout Your Journey
Your well-being is our number one priority, both during your time onboard and onshore. Journey to and from your destination with complete peace-of-mind. All transport vehicles will be equipped with hand sanitizer and will undergo deep cleaning after every journey, surpassing the high industry standards required. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.
We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.