Travel Health Advisory: Coronavirus Update

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Travel Health Advisory: Coronavirus Update

Mayflower Group Travel Policy and Advisory Update: COVID-19


May 13, 2020

OPERATIONAL UPDATES

We hope that you and your families are all well and adapting to the increased health and safety restrictions, required to contain the spread of the COVID-19 virus.

As the situation continues to escalate at a rapid rate in many countries, with Government lockdowns, travel restrictions and border closures, it has become impossible for us to operate our scheduled departures. This has required the temporary suspension of all Mayflower Cruises and Tours operations for land tours, river and ocean cruises, up to and inclusive of August 31, 2020 and for all Oberammergau 2020 departures.

 

Our flexible policy for guests with bookings departing from  May 1st to August 31st, 2020:

 

To support your future travel plans, Mayflower will be providing a Future Travel Credit for affected departures.

 

If you hold a river or ocean cruise reservation during this period, Mayflower will provide:

  • A 110% Future Travel Credit for the full value of your Mayflower booking, to re-book and travel by December 31, 2022.

 

If you hold a land tour reservation during this period, Mayflower will provide:

  • A 110% Future Travel Credit for the full value of your Mayflower booking, to re-book and travel by December 31, 2022.

 

The flexible conditions for your Future Travel Credit are as follows:

  • Valid for travel commenced through to December 31, 2022.
  • Applied to any booking within the Mayflower Cruises and Tours line-up.
  • Credit can be applied to any existing booking or when re-booking your future travel.
  • Fully transferrable to another guest
  • Mayflower is a member of USTOA which provides a $1 million travelers assistance program
  • Upon the expiry of the Future Travel Credit voucher guests who are unable to travel may request a cash refund equal to the amount paid.

 

Our flexible policy for guests with Oberammergau bookings departing in 2020:

The local authorities in Oberammergau have postponed the Passion Play until the summer of 2022 and we are waiting for the new dates to be confirmed.

 

If you have booked a Mayflower river cruise and Oberammergau land package, then the following options apply:

  • You can move your current 2020 booking and reserve a comparable 2022 Mayflower land tour or a river cruise, same suite category, with the Oberammergau land package at the 2020 pricing
  • Or, you can move to a 110% Future Travel Credit for the full value of your Mayflower booking, to re-book and travel on any Mayflower river cruise up to December 31, 2022.
  • If you still prefer a cash refund for your booking, Mayflower will provide it.

We are working closely with the Oberammergau organization to arrange a 2022 land and river cruise itineraries including the Passion Play. These details will be communicated directly to guests and their travel agents as soon as they are available.

 

Our flexible booking and cancellation policy for guests with bookings departing from September 1st to December 31st, 2020:

All guests with a booking to depart from September 1, 2020 through December 31, 2020, have the option to transfer  all monies on their booking to an alternate departure date or tour without a Mayflower fee, up to 30 days prior to departure.  Mayflower will waive all cancellation fees with the value of the booking applied as a Future Travel Credit and we will review the timing for the full payment when re-booking. Please note, if you choose to cancel there will be standard cancellation fees based on our terms and conditions.

This allows guests more time to make decisions about their future travel plans. This policy will apply to all tours and cruises with Mayflower Cruises & Tours.

Most governments have implemented strict travel restrictions and border controls that limit the arrival of people who have traveled, visited or transited through other countries, beyond those currently within Mayflower policy as outlined above. 

We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.

On behalf of Mayflower Cruises & Tours, we are here to support you during this challenging time, and we look forward to exploring our precious world with you again very soon.

 

For further and current information, we recommend visiting the below sites:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

https://www.cdc.gov/coronavirus/2019-ncov/index.html

 

We are closely monitoring the changing global situation and remain committed to doing our best to assist with your concerns and adjusting your travel plans.  The travel industry and Mayflower Cruises & Tours have experienced challenging periods in the past. We are very resilient and focused on managing this situation to ease concerns and ensure more time for you to change your travel plans with us.

We greatly appreciate your continued support and look forward to welcoming you back to travel with Mayflower Cruises & Tours.

Click Here for Novel Coronavirus 2019-nCoV - Frequently Asked Questions

 

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